Support

Contact us

Email [email protected] from any address, or use the in-app form (Settings → Contact support) while signed in — both reach the same support inbox.

Expected response time: we reply within 2 business days, usually sooner. Safety reports are prioritized and reviewed within 24 hours.

Basic troubleshooting

• App won't connect or behaves oddly — force-close FaceOff, reopen it, and make sure you're on the latest version from the App Store / Google Play. Most one-off glitches end there.
• Voice chat can't hear or be heard — check FaceOff has microphone permission (iPhone: Settings → FaceOff; Android: App info → Permissions), turn up your media volume, and disconnect Bluetooth earbuds you're not actually wearing.
• Stream won't start — accept the screen-recording prompt when it appears, and make sure nothing else is already screen-recording. Then try again from the stream button.
• Viewers see a frozen or black stream — usually a weak connection on either side; try Wi-Fi instead of cellular.
• Missing recordings in Studio — accounts have 25 GB of Studio storage; when you go over, the oldest items are scheduled for deletion (you get a warning first). Check the storage bar in Studio or on your account page.

Still stuck? Email us with your username, device model, and what you expected vs. what happened — screenshots help a lot.

Account & deletion assistance

• Manage your account — sign in at faceofflive.com/account to see your profile, storage, and all of your streams, clips, and uploads (you can download or delete them there too).
• No password? If you signed up with Sign in with Apple or Google, you can leave the password field blank when using the account and deletion pages.
• Delete your account — go to faceofflive.com/delete-account. Deletion removes your profile, streams, clips, battle replays, and uploads. There's a 7-day grace period during which you can sign back in to cancel the deletion.
• Locked out? Email us from the address on the account and we'll help you recover access.

Reporting & safety

• Report in the app — profiles, streams, uploads, and chat messages have a report option; reports go straight to our moderation team.
• Urgent safety concerns — email [email protected] with "SAFETY" in the subject line; these are reviewed within 24 hours.
• Child safety — our standards and reporting commitments are published at faceofflive.com/legal/child-safety.
• Community rules — see the Community Guidelines. Copyright issues: DMCA policy.

FaceOff is for ages 13 and up.